FAQ
01
I’ve found the boots I want but can’t select my size
We Stock Sizes Uk6-11 If you are above or bellow that sorry we cannot process your order.
03
Has my order been sent yet ?
Once Your order is shipped you will receive an email with a tracking number to track your boots all the way to delivery.
05
Part of my order is missing
Please email djbootsonline@gmail.com with your order number with a picture of what you received and what you ordered, if we have made a mistake we will refund you the difference.
07
Which methods of payments can I use?
At the moment we accept debit and credit cards along with a number of different platforms such as google pay & apple pay.
09
Is it safe to order online?
Yes it is safe to order online, we have over 2,500 orders and counting.
02
Can you give me more information about the boots?
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Yes email djbootsonline@gmail.com for more information on your order.
04
Can I track my order ?
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Yes once your order is shipped you will receive an email with a tracking number where you can track your parcel.
06
You’ve sent me the wrong items
If this happens please remain calm as we are trying our best as a company to get all your products delivered on time to you, if a mistake happens please contact us at our email djbootsonline@gmail.com and we will figure out the best solution to resolve the problem
08
I forgot to use my discount code
Sorry once orders are processed we cannot issue a discount code on the order, but that discount code can be used the next time you look to order a pair of football boots.
10
Delivery - How much is it and how long does it take?
We Offer free worldwide delivery, delivery takes 7-18 days worldwide. There may be delays in customs but we are trying our best to get the boots to you in the shortest time possible.